Shipping and Returns Policy

Our shipments are distributed by Fedex, Estafeta or RedPack parcels, which enjoy the trust of large companies throughout the country, being one of the parcels with the lowest rate of losses and distribution errors.

Purchases on this site will be sent according to your choice on the shipping screen where the cost that must be paid, if any, will be shown.

We inform you that does not return merchandise in sales, promotions, school uniforms, school uniforms or merchandise related to any event. (Alexander von Humboldt German School) In case of any type of manufacturing defect, the customer may make the change at no cost by requesting it by This must occur during the first 5 days after receiving the order.

In exceptional cases where the refund is approved, there will be a 6% refund charge for handling and use of the platform, as well as a cancellation penalty.

Refunds are not made in cash or debit credit cards, convenience store payments, transfers or bank deposits.
There are no changes to clothing items on clearance or sales as well as clothing with logos from the events in each city.

There are also no cancellations or returns on school or institution uniforms. (Alexander von Humboldt German School)

If you have made an error in the order, please send an email within the next 24 hours to make the corresponding adjustment or change. There are no returns once your order and corresponding payment have been placed.

For hygiene reasons, we inform you that there are no changes in socks, underwear; In the case of changes to footwear, it will only proceed if the defect is factory-made, within a maximum period of 7 days after the purchase, with the understanding that the shoe must not show signs of use.